Refund policy

EcoPersona Refund & Returns Policy

Thank you for supporting EcoPersona. We want you to love your sustainable pieces. If something isn’t right, we’re here to help.

1. Returns & Refunds

  • We accept returns within 30 days of the delivery date.

  • Items must be:

    • Unused and unworn

    • In original condition, with tags and packaging

    • Free of stains, odors, or damage

Once we receive and inspect your return, we will notify you by email and, if approved, issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

2. Non-Returnable Items

For hygiene and sustainability reasons, we cannot accept returns on:

  • Final sale or clearance items (marked “Final Sale”)

  • Gift cards

  • Custom or made-to-order pieces

3. Exchanges

  • If you’d like a different color or style, please place a new order and return the original item for a refund.

  • If the item arrived damaged or incorrect, we’ll replace it at no additional cost. Please contact us within 7 days of delivery with photos.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is damaged, defective, or we sent the wrong product.

  • We strongly recommend using a trackable shipping service when sending items back.

5. Damaged or Defective Items

If your EcoPersona piece arrives damaged, defective, or not as described:

  1. Email us at fashion@ecopersona.com within 7 days of delivery.

  2. Include your order number, a description of the issue, and clear photos.

We’ll review and offer a replacement, store credit, or refund as appropriate.

6. Gifts

If you received an item as a gift:

  • You may return it for store credit for the value of the item, once the return is received and approved.

7. Questions

For any questions about returns or refunds, please contact us at:
fashion@ecopersona.com